Payment Policy

Effective Date: August 7, 2026

At Elvora, we aim to provide a secure and straightforward checkout experience. Payments are handled through trusted payment providers using security measures designed to help protect your payment and personal information.

Accepted Payment Methods

Elvora securely processes payments through Shopify Payments, offering a variety of trusted payment options.

Depending on your location, device, and browser, available payment methods may include:

Visa Credit & Debit Cards
Mastercard Credit & Debit Cards
American Express
Discover
Apple Pay (where available)
Google Pay (where available)
Shop Pay (where available)
Other payment methods supported by Shopify Payments (where available)

The payment options displayed during checkout may vary depending on your country, device, browser, and payment provider availability.

Payment Security

We use trusted payment infrastructure and standard security practices to help protect information during transactions.

Secure Payment Processing

Payments are processed through trusted payment gateways designed to protect transaction information and help prevent unauthorized access.

SSL Encryption

Our website uses SSL encryption to help secure information exchanged between your browser and our website during checkout.

PCI DSS Compliance

Our payment processing partners follow applicable PCI DSS (Payment Card Industry Data Security Standard) compliance requirements, a recognized security framework designed to protect payment card information.

Data Encryption

Sensitive payment information is protected using industry-standard encryption technologies while it is transmitted and processed.

Tokenization

Where supported, payment information may be protected through tokenization, which replaces sensitive card details with a secure token during payment processing. This helps reduce exposure of the original payment information.

Fraud Prevention

Payment providers may use automated security checks and fraud-prevention measures to identify potentially unauthorized or suspicious transactions. Additional verification may occasionally be required.

Payment Information Storage

Elvora does not directly store complete credit or debit card information on its own systems. Payment details are handled by the applicable payment processor according to its security and privacy practices.

Payment, Authorization & Concerns

By placing an order, you confirm that you are authorized to use the selected payment method and that your billing information is accurate. Payment must be successfully authorized before an order enters processing.

If your payment is declined, verify your payment details or contact your financial institution. For payment errors or concerns, contact Support@Elvora.com for assistance.

Order Confirmation

After successful payment authorization, you'll receive an order confirmation email containing your purchase details.

If you don't receive the confirmation, please check your spam or junk folder before contacting us.

Failed Transactions

A payment may be declined because of insufficient funds, incorrect billing information, an expired or invalid card, bank security checks, or temporary payment-provider issues.

If your payment fails, verify your information, contact your financial institution, or select another available payment method.

Currency & Checkout Charges

All prices displayed on Elvora are shown in U.S. Dollars (USD) unless otherwise stated.

Applicable shipping charges and taxes will be displayed during checkout before you complete your purchase.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to reflect the refund.

For complete information, please refer to our Return & Refund Policy.