Privacy Policy

Effective Date: August 7, 2026

At Elvora, we value your privacy and want you to feel comfortable when shopping with us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, purchase a product, contact us, or use any of our online services.

By accessing or using the Elvora website, you agree to the practices described below.

Information You Provide to Us

When you shop with Elvora or contact our team, we may collect information needed to process your purchase and provide customer support. This can include your name, email address, phone number, billing address, shipping address, order details, and information you provide when communicating with our support team.

Payment details are handled through Shopify and authorized payment providers. Elvora does not directly retain complete credit or debit card information.

Information Collected During Website Visits

When you browse Elvora, certain technical and usage information may be collected automatically. This can include your IP address, browser type, device information, operating system, pages visited, products viewed, referral information, and the date and time of your visit.

This information helps us understand how visitors use our website and allows us to improve its functionality and shopping experience.

Why We Use Customer Information

Information collected by Elvora may be used to process and deliver orders, confirm transactions, provide shipping and order updates, respond to customer questions, maintain business records, improve our products and website, prevent fraudulent or unauthorized activity, and meet applicable legal requirements.

We retain information only for as long as reasonably necessary to fulfill these purposes, provide customer support, maintain required business records, resolve disputes, and meet applicable legal obligations.

If you have opted to receive marketing communications, we may also use your email address to send information about new arrivals, promotions, seasonal collections, and other Elvora updates.

Payment & Transaction Security

We take reasonable measures to protect information associated with your purchases. Payments made through our store are processed using Shopify and authorized payment providers that maintain their own security measures for handling payment information.

While we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

Cookies & Similar Technologies

Elvora may use cookies and similar technologies to keep the website functioning properly and provide a smoother shopping experience.

Cookies can help remember items in your cart, maintain preferences, understand website activity, improve performance, and evaluate the effectiveness of our marketing.

You can control or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

When Information May Be Shared

Elvora does not sell or rent customer personal information.

Information may be provided to trusted companies and service providers when necessary to operate our store. These may include Shopify, payment processors, shipping providers, fraud prevention services, analytics providers, customer support services, and email or marketing platforms.

We aim to share only the information reasonably required for these providers to perform their services.

Your Choices & Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information. These may include requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion of eligible information, or choosing not to receive promotional emails.

If you receive marketing emails from Elvora, you can unsubscribe at any time using the unsubscribe option provided in the message.

Children's Privacy

Elvora does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Third-Party Services & Links

Our website may use or link to third-party services that support features such as payment processing, shipping, analytics, customer support, or social media.

Third-party websites and services operate under their own privacy practices. Elvora does not control the privacy policies of external websites, so we recommend reviewing their policies before providing personal information.

Information for U.S. Customers

Elvora serves customers across the United States. Privacy rights and requirements can vary depending on the state where you live.

Where applicable, we will handle requests concerning personal information in accordance with relevant federal and state privacy requirements.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes to our services, business practices, or applicable legal requirements.

When changes are made, the revised policy will be posted on this page and the Effective Date will be updated. We encourage you to review this page periodically.