Shipping policy

Effective Date: August 7, 2026

At Elvora, we want your order to reach you safely and within a reasonable timeframe. This Shipping Policy explains where we ship, how orders are processed, available delivery options, and what to expect after placing an order.

Where We Ship

Elvora currently ships orders to addresses within the United States.

Order Processing

Orders are processed after payment has been successfully confirmed. Our usual processing time is 1–2 business days, Monday through Friday.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take slightly longer during major holidays, promotions, or periods of unusually high order volume.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (GMT-05:00) on business days will generally begin processing the same day. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Shipping Options & Rates

We currently offer the following delivery options:

Standard Delivery

Shipping Rate: $10.00 USD flat rate
Processing Time: 1–2 business days
Transit Time: 9–10 business days
Estimated Total Delivery: 10–12 business days

Shipping options and applicable charges will be displayed at checkout before your order is completed.

Tracking Your Order

Once your order has been dispatched, we'll send a shipping confirmation email with your tracking information. You can use the tracking number provided to check the progress of your delivery.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays can occasionally occur because of severe weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside our control.

If your order appears significantly delayed, please contact us so we can help review the shipment status.

Shipping Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible. We'll do our best to make the change before the order is dispatched.

Once an order has shipped, we may be unable to modify the delivery address.

Incorrect or Incomplete Address

Please carefully check your shipping information before completing your purchase. Elvora is not responsible for delivery delays, returned packages, or unsuccessful deliveries resulting from an incorrect or incomplete address provided at checkout.

Damaged Packages

If your bag arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of both the damaged product and its packaging so our team can review the issue and determine the appropriate next steps.

Lost, Missing, or Incorrect Orders

If your order appears to be lost in transit, has not arrived within the estimated delivery timeframe, or you receive an incorrect or incomplete order, please contact us at Support@Elvora.com as soon as possible. Include your order number and a brief description of the issue so we can review the shipment and assist you with the appropriate resolution.

For orders showing as delivered but not received, please first check with household members, neighbors, or the delivery location and contact the shipping carrier if applicable. If you still cannot locate the package, contact us so we can assist you.

If an incorrect or missing item is confirmed, Elvora will work with you to provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.

Order Cancellations

Cancellation requests should be submitted as soon as possible. An order can generally be cancelled only before it enters processing or has been dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible. Please refer to our Return & Refund Policy for applicable options after shipment.