Return & Refund Policy

Effective Date: August 7, 2026

At Elvora, we want you to feel confident when purchasing from our store. If an item does not work out or there is an issue with your order, this policy explains when returns, exchanges, and refunds may be available.

Returns, Eligibility & Exclusions

Yes, Elvora accepts returns for both defective and non-defective products.

Eligible products can be returned within 30 days of delivery. Items must be unused, in their original condition and packaging, and include any original tags or accessories provided with the order.

Products that have been personalized or custom-made, marked as final sale, or damaged due to misuse, accidents, improper care, or normal wear and tear are not eligible for return unless the issue was present when the item was received.

How to Request a Return

Please contact Support@Elvora.com within 30 days of receiving your order and include your order number and reason for the return.

Once your request is reviewed and approved, we'll provide the necessary return instructions. Please do not send an item back without receiving return instructions from our support team.

Return Shipping & Exchanges

For incorrect, damaged, or defective items, Elvora will provide an appropriate resolution, which may include a replacement or assistance with return shipping.

For eligible returns due to personal preference, ordering the wrong item, or changing your mind, the customer is responsible for return shipping costs and obtaining the return shipping label. Elvora does not provide a prepaid return label for these returns. Customers may arrange the return shipment through their preferred shipping carrier.

Restocking Fee: Elvora does not charge a restocking fee for eligible returns.

Return Label: Customer responsibility.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Yes, Elvora accepts exchanges for eligible products that meet the return requirements. Please contact us before sending an item back. Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If you receive a damaged, defective, or incorrect bag, contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product and, where applicable, its shipping packaging. We'll review the issue and provide an appropriate resolution.

Refunds & Refund Processing Time

Once an approved return has been received and inspected, we'll notify you of the refund decision. Approved refunds are issued to the original payment method.

Refund Processing Time: Approved refunds are generally processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to reflect the refund.

Missing Refunds

If you have not received your refund after the stated processing timeframe, please first check with your bank or payment provider, as additional processing time may apply. If you still have not received the refund, please contact us at Support@Elvora.com with your order number, and we will be happy to assist you.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders can generally be cancelled before they enter processing or are shipped.

Once an order has been dispatched, it cannot normally be cancelled. You may instead request a return after delivery if the order qualifies under this policy.